The business crisis management team at FSU: How do you respond to business crises?
Business Crisis Management (BCM) is the new business crisis manager, and it’s about to make an impact on FSU.BCM is the acronym for Business, Disaster, and Crisis Management.
It’s an industry term for the team of professional business owners, consultants, and consultants who are trained to help businesses respond to a business crisis.
The team of BCM professionals works to assess the state of the business and then work to help the business regain the confidence it needs to survive.
It’s a critical component of the recovery process, said Greg R. Smith, vice president for business at FSS Global, a global business development firm.
“BCM helps businesses recover from their business crises by working with their leaders to identify opportunities to improve business performance and improve customer service.”
In addition to working to identify and mitigate the challenges facing the business, BCM has a role to play in identifying the root causes of the crisis and working to address those.
“We do our best to identify what needs to be done in order to restore the business to its previous state,” Smith said.
“In order to do that, we use the best available technology and tools.”
For example, Smith said, when the school district was forced to close schools, it hired a BCM team to assess its operations and find ways to mitigate the consequences.
“In many cases, the best way to get the business back is to identify the root cause and work to identify how to mitigate it,” he said.
In this case, the team found that the school had a very high incidence of IT issues, and the school was struggling to get back on track.
“The root cause was that they were using a lot of software and they were struggling to keep up with their software, which is not a normal occurrence in this business,” Smith explained.
“The team identified the root issue and worked with management to fix it.
That’s where the best solution was found.”
What do you need to know about business crises and recovery?
Get answers to common questions about business crisis recovery and business crisis prevention at the FSU Business Crisis and Recovery website.
The school district is currently using a software program called “Determine IT’s Problem,” which identifies problems in the business system and then helps IT managers determine what’s causing the problems.
“DETERmine IT,” the BCM program, is available to all FSU businesses.
“That’s why we need that technology because if they have a problem, we can help them figure out what the problem is, and we can fix it,” Smith added.BCMs role is to help companies recover from a business incident.
“They’re trained to deal with those kinds of crises,” Smith stated.
“They’re also trained to assess their business and make recommendations for how to improve their business.”
The FSU business crisis team is a small team.
However, the program is growing, with about a dozen FSU BCMs currently working in the area.BCs expertise in business systems and data is essential in responding to crises.
“It’s critical to the success of any business, but it’s especially important for a small business,” said Smith.
“If we don’t have a team of business crisis managers, businesses are going to suffer in a big way.”
Smith said there are several business crisis crisis managers in FSU that are highly qualified, and he expects to add to that list soon.
“Our goal is to have 10 business crisis leaders by the end of the year,” he stated.